Privacy Policy — l44com

1. Introduction

This Privacy Policy ("Policy") describes how l44com ("the Platform", "we", "us", "our"), operating at https://l44com.net, collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who register for or use our online casino and sports betting services.

l44com is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all data collected through the l44com website, mobile-optimised browser interface, and any related communications channels including email and live chat support.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference and form part of the overall agreement governing your use of l44com.

2. Personal Data We Collect

l44com collects the following categories of personal data from players:

2.1 Registration and Identity Data

• Full legal name
• Date of birth
• Gender (optional)
• Email address
• Mobile phone number
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code
• Nationality
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements dated within three months)
• Proof of payment method ownership (screenshots or statements from bKash, Nagad, Rocket, or bank accounts)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and dates in Bangladeshi Taka (৳ BDT)
• Payment method identifiers (mobile number associated with bKash/Nagad/Rocket accounts, partial bank account numbers)
• Transaction reference numbers
• Account balance history

2.4 Gaming and Betting Activity Data

• Bet history, including stakes, odds, markets, and outcomes
• Casino game play history, including game titles, wager amounts, and session durations
• Bonus and promotion claims and wagering progress
• Responsible gaming tool settings (deposit limits, cool-off periods, self-exclusion status)

2.5 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited and features accessed within the platform
• Referring URL (the page you navigated from before arriving at l44com)

2.6 Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from l44com
• Records of any complaints, dispute submissions, or responsible gaming requests

3. How We Collect Your Data

l44com collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or update your account profile.
• Automatically — when you browse or use the platform, our servers and analytics tools automatically record technical and usage data as described in Section 2.5.
• From third-party service providers — identity verification agencies, payment processors (including bKash, Nagad, Rocket, and Upay integrations), and fraud prevention services may share data with us as part of the account verification and transaction processing workflow.
• Via cookies and similar technologies — as described in Section 7 of this Policy.

4. Legal Basis for Processing Your Data

l44com processes your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Creating and managing your account	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
KYC identity verification	Legal obligation and fraud prevention
Detecting and preventing fraud or money laundering	Legitimate interests and legal obligation
Responsible gaming monitoring	Legitimate interests and legal obligation
Sending service-related communications	Performance of a contract with you
Sending promotional communications (if opted in)	Consent (withdrawable at any time)
Improving platform features and user experience	Legitimate interests
Responding to support requests	Performance of a contract with you

5. How We Use Your Personal Data

l44com uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and manage your session security.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, Upay, and bank transfer channels.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other prohibited activities as defined in our Terms & Conditions.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion and deposit limit settings, and contact players where there is a welfare concern.
• Customer support: To respond to your queries, process complaints, and provide technical assistance through our 24/7 live chat and email support channels.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) requirements, record-keeping obligations, and any lawful requests from competent authorities.
• Marketing communications (with consent only): To send you promotional offers, bonus notifications, and platform updates if you have opted in to receive such communications. You may withdraw consent at any time.
• Platform improvement: To analyse aggregated usage data, identify technical issues, improve navigation and user experience, and develop new features.

6. Sharing Your Personal Data

l44com does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the minimum extent necessary:

6.1 Payment Service Providers

We share relevant transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other bank partners to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by contractual data protection obligations.

6.2 Identity Verification Partners

We may share identity documents and personal details with third-party KYC and anti-money laundering verification service providers for the sole purpose of verifying your identity and complying with legal obligations.

6.3 Game Software Providers

Casino game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers and wager data necessary to deliver their games within the l44com platform. These providers do not receive your full personal profile.

6.4 Legal and Regulatory Authorities

l44com may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of l44com, its players, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving l44com, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled as a result.

7. Cookies and Tracking Technologies

l44com uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your session, and analyse how players use the site.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a visit. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics Cookies: Collect anonymised data about how visitors navigate the platform to help us identify popular features, detect technical errors, and improve performance.
• Fraud Prevention Cookies: Help our security systems identify unusual activity patterns that may indicate fraudulent account use.

7.2 Managing Cookies

Most web browsers allow you to control cookie settings through their privacy or security menus. You may block or delete non-essential cookies at any time via your browser settings. Please note that disabling certain cookies may affect the functionality of the l44com platform — in particular, disabling strictly necessary cookies will prevent you from logging in to your account.

8. Data Retention

l44com retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with the following guidelines:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following permanent account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years from the date of verification.
• Support and communications records: Retained for three years from the date of the last communication.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely; individual-level usage data is retained for up to two years.

When retention periods expire, personal data is securely deleted or anonymised in a manner that prevents reconstruction of individual records.

9. Data Security

l44com implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of passwords using industry-standard hashing algorithms — l44com staff cannot view your password in plain text.
• Role-based access controls ensuring that only authorised personnel with a verified operational need can access personal data.
• Regular penetration testing and vulnerability assessments of our platform infrastructure.
• Intrusion detection and monitoring systems with 24/7 security alerts.
• Strict data processor agreements with all third-party service providers who handle personal data on our behalf.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect your account has been accessed without your authorisation, contact our support team immediately via live chat.

10. Your Data Rights

As a player registered on l44com, you hold the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data l44com holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations (for example, we are required to retain transaction records for a minimum period even after account closure).
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a correction request is being reviewed.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team via live chat from within your account dashboard, or send an email request to: [email protected]. We will respond to verified requests within 30 days. We may request proof of identity before processing a data rights request.

11. Children's Privacy

l44com is strictly an adult-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18 years of age, you must not use this platform or submit any personal data to us. If l44com becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on l44com, please contact our support team immediately.

12. Amendments to This Policy

l44com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify registered players via the email address on file or via a prominent notice on the platform prior to the change taking effect. The "Effective Date" at the top of this Policy indicates when the current version was last updated. Continued use of l44com after the revised Policy has been published constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data l44com holds about you, please contact our support team using one of the following methods:

• Live Chat: Available 24 hours a day, 7 days a week from within your l44com account dashboard — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link). Please allow up to 48 hours for a response during peak periods.

When contacting us about a data rights request, please include your registered username and the email address associated with your account so we can verify your identity and process your request efficiently.